Privacy Policy

Effective date: February 21, 2026

LTCue ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use the LTCue desktop application and website.

1. Information We Collect

Application Usage Analytics

We may collect anonymous usage analytics to improve LTCue, including:

• Application version and operating system
• Feature usage patterns (e.g., which features are used most frequently)
• Session duration and frequency

This data is aggregated and cannot be used to identify individual users.

License Validation

For Pro and Enterprise license holders, we process license keys to verify your subscription status. This involves transmitting your license key to our validation server. We do not collect personal information beyond what is necessary for license validation.

Crash Reports

If LTCue encounters an error, we may collect crash reports that include technical information such as stack traces, application state, and system configuration. These reports do not contain your timecode data or audio content.

2. Local Data Processing

LTCue is designed with privacy at its core:

• Audio input processing is entirely local. LTC timecode audio is decoded on your machine and is never transmitted to our servers or any third party.
• Timecode data stays on your device. Your cue lists, show files (.tcshow), trigger configurations, and timecode readings are stored locally and are not sent externally.
• Companion and webhook connections are direct. Communications with Bitfocus Companion and webhook endpoints are made directly from your machine to your configured destinations. We do not proxy or monitor these connections.

3. Third-Party Services

We use the following third-party services:

• Payment Processor: Pro and Enterprise licenses are purchased through our payment processor. Your payment information is handled entirely by the processor and is never stored on our servers. Please refer to the payment processor's privacy policy for details on how they handle your data.
• Update Checker: LTCue periodically checks for application updates by contacting our update server. This request includes your application version and operating system to determine if an update is available.

4. Cookies & Local Storage

The LTCue website uses the following:

• Cookie Consent Preference: We store your cookie consent choice in your browser's localStorage to remember your preference across visits.
• Essential Session Data: Minimal session data required for website functionality.

We do not use tracking cookies or third-party advertising cookies.

5. Your Rights

You have the following rights regarding your data:

• Access: You may request a copy of any personal data we hold about you.
• Deletion: You may request that we delete any personal data associated with you.
• Opt-Out: You may opt out of anonymous usage analytics at any time through the application settings.
• Data Portability: Your show files and configurations are stored in open formats on your local machine and are always fully accessible to you.

6. Data Retention

We retain aggregated analytics data for up to 24 months. Crash reports are retained for up to 12 months. License validation records are retained for the duration of your license plus 30 days. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) for all communications with our servers and secure storage practices for any data we retain.

8. Children's Privacy

LTCue is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the application or website. Continued use of LTCue after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@ltcue.com